B2B Portal Strategy
With annual revenue exceeding $33 billion at the time of this project, Dell Corporation is one of the most successful electronic commerce pioneers. Medium and large business customers are provided with a unique and highly tailored web site for interacting and transacting with Dell. This project involved defining functional requirements, a technical strategy and architectural options for the next generation of Dell’s business-to-business systems. The result would be a highly simplified and automated “storefront” creation and administration system. The project included a complete assessment and documentation of current-state business process and supporting systems, a formal evaluation of over 20 vendors of relevant products and technologies, and the formulation of future-state business processes and technical architecture.
B2C E-Commerce & Customer Relationship Management
Integrated a new credit provider to allow Dell to extend credit to Spanish speaking customers. This involved defining business rules & requirements, negotiating and defining web service contracts between Dell and the credit provider, and modifying the customer relationship management (CRM) system to incorporate the Spanish credit workflow.